Refund policy

At Avanzoa, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 7 days of receiving the product, subject to the conditions below.

1. Eligibility for Return

To be eligible for a return:

* The return request must be submitted within 7 days of delivery.
* The product must be unused, unworn, and in its original condition.
* The product must be returned with its original packaging, tags, accessories, manuals, and other included items.
* The product must not be damaged, altered, or used improperly.
* Proof of purchase or order details must be provided.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

* Products that have been used, damaged, or altered after delivery.
* Products without their original packaging or accessories.
* Personal-use or hygiene-sensitive products where applicable.
* Products specifically identified as non-returnable on the product page.
* Items damaged due to misuse, negligence, or improper handling.

3. How to Request a Return

To request a return, contact our customer support within 7 days of receiving your order.

Please provide:

* Order number
* Customer name
* Product name
* Reason for return
* Photos or videos of the product, if requested

Our team will review your request and provide return instructions if the request is approved.

4. Return Shipping

If the product is defective, damaged, incorrect, or different from what was ordered, Avanzoa may cover the return shipping cost.

For returns due to change of mind, incorrect selection, or other customer-related reasons, return shipping charges may be deducted from the refund or may be payable by the customer.

5. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable original payment method or another method agreed upon with the customer.

Shipping or delivery charges may be non-refundable unless the return is due to a defective, damaged, or incorrect product.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery, with clear photos or videos of the product and packaging.

We may offer a replacement, refund, or another appropriate solution depending on the circumstances.

7. Exchanges

Product exchanges may be available depending on stock availability. If the requested replacement is unavailable, a refund may be offered instead.

8. Important Note

Avanzoa reserves the right to refuse a return if the product does not meet the eligibility requirements outlined in this policy.

This policy applies to purchases made through our online store and is subject to applicable consumer protection laws.

Contact Us

For return or refund requests, please contact our customer support through the contact details provided on our website.

Avanzoa
Website: avanzoa.in

We appreciate your trust and look forward to serving you.